Posting once on social media every day will get you some engagement, shares, and traffic.But wouldn’t scheduling two social media messages a day get you even bigger results? What about three?
And if you shared more messages every day to every social network, wouldn’t that also get you even more results?
As it turns out, several studies have sought to answer that exact question, all with varying data.
So co-schedule decided to compile the best of the best for you so you no longer have to think about how often to post on social media while still getting all of the benefits of increased awareness, engagement, shares, and traffic.
About The 14 Social Media Frequency Studies…
There’s a lot of advice out there. So I’ve found the best data-driven information I could find to answer the question of how often to post on social media.
The below images will be referencing these sources throughout this post as a way to answer the posting frequency question for each specific social network:
Each of the following sections will answer the posting frequency question, and includes information on the best times to post on each network along with recommended amounts of social media content curation for each network.
We all suggest if your wanting to work out when best to post for your business. Each of your social media sites have analytics/insights that will tell you the best time as the below may not suit your business or your followers needs
We have all been there when you have been called to your companies brainstorming meeting when the newly hired member of staff claim he or she has a new idea that is going to “save the company.” It could be anything from a random Facebook campaign, “go viral” video” or a years worth of random inspirational quotes to bump up the engagement to your LinkedIn Company Page.
The sad thing is nobody in the meeting has the guts to state the obvious… that there is no budget, time, or resources to implement the new random act of marketing or social media with any level of success.
So, everyone in the meeting nods their heads, takes notes and smiles as if they are excited about the project.
However, in their heads they are thinking “how on earth am I going to get this #[email protected]$%@ thing done!?? They start having nightmares in their heads of the budgets they are going to have to rob, the people they are going to tick off and the begging they are going to have to do of needed resources to pull this one off.
Sound familiar? Have you seen this scenario before?
Beware this randomness in your business is a recipe for disaster.
Random Acts of Marketing (RAMs) defined:
Random Act of Marketing:
An attempt to grow market share, increase brand awareness, drive revenue or other business benefit that is NOT integrated, can not be easily measured or justified and does not integrate with other marketing and biz tactics.
Multiple RAMS which often lead to wasted investment, little to no benefit in the form of brand awareness, revenue and often lead to lay off, market share loss, gray hairs, stress, sleepless nights, mass consumption of chocolate or other high fat foods. We have all done them, seen them fail and regretted them…. the RAM. It may start out as a simple Facebook page, Twitter profile or LinkedIn group. The key is what may seem like a pointless little project could eat your ROI before breakfast and lunch!
Top 4 signs of a RAM:
1. Not funded
2. Not in the plan
3. Not integrated
4. No defined metrics for success.
15 Reasons Random Acts of Marketing (RAMs) Do NOT Work!:
1. No budget + no assigned resources + no plan = no results
2 Robbing Peter to Paul is not a strategy.If your planned strategy to obtain the necessary budget requires you wearing a black mask, hiding in the back alley of your office or nabbing lunch sacks of fellow employees then chances are you have a bad case of the RAMMIES.
3. RAMs cost more.Although in the short term you may think completing a RAM or two will cost you less money, in the medium and long term it will do just the opposite. Where you save money now could end up costing you double later on when you have to go back and update, fix errors or integrate with other parts of the business.
4. RAMs are not good for ROI.It may feel good for the short term to cross the random task off your list. You may even be able to impress your peers or stakeholders when you provide a snazzy presentation of all the great random tasks and accomplishments you have made. However, over time it will inevitably become more difficult for you to prove a return on investment. The same list that delivered you a short term ego boost in the board room might just land your name on the short list for the next round of layoffs if you aren’t careful.
5. RAMs have a way of hiding the real impact.Return on investment across all marketing and social media investments is usually impacted negatively or positively by each and every task. Too many RAMs can have an exponentially negatively impact to your bottom line. Since RAMs are not within plan, budget or associated with real metrics their risk is not usually known up front. These types of projects usually come back to bite ya’ in the “RAMMIE” at some point in time.
6. Difficult to set realistic expectations with executive management and key stakeholders.Because you lack a plan, goals, objectives, assigned resources it makes it difficult to make real commitments. It becomes even more difficult to set realistic expectations with top executives and stakeholders who have a vested interest in the bottom line. I’ve seen marketing and business leaders fail over and over again in this scenario. They wind up making promises based on a hope and a prayer and wind up needing the same thing when they are later asked about the results they so foolishly promised.
7. Lack of goals and objectives makes it more difficult to align needed evangelists, partners and stakeholders.Because a RAM lacks the fundamental success elements such as basic goals and objectives, it becomes difficult to obtain the needed support from both internal and external evangelists, partners and stakeholders. Those smart to the RAMMIE can spot them from a mile away and avoid them at all cost.
8. RAMs don’t fool smart business leaders.As mentioned above in #7, the smart business and marketing leader can spot a RAMMIE from a mile away. They’ve seen them, usually been taken by them in a past job or assignment and avoid them like a spammy Twitter bot. You may be able to fool your co-workers or even a clueless boss. However, eventually you will run into a RAMMIE smart stakeholder who will blow holes in your RAMMIE plan at first glance.
9. RAM timelines are usually not accurate.Because no proper planning, resource allocation or budgeting is associated with a RAM, timelines are usually not realistic. RAMs are often chosen to solve a short term, self imposed emergency business need. Often times they are the result of an executive meeting where a key stakeholder has an idea or demands a project be completed. People scurry, make promises and before you know it a RAMMIE team is formed with a deadline all team members know is impossible to achieve. Everyone goes with the RAMMIE flow as they are either afraid to lose their job or don’t know better. Either way this entire scenario is a disaster in the making.
10. Lack metrics to measure success and set expectations.Measuring success is obviously impossible without proper goals and objectives. Executives and stakeholders are going to have different expectations. Since no proper metrics are set with a RAM, it is close to impossible to manage expectations and measure success or failure.
11. Rams guarantee increased risks.Depending on your business, the risks could be associated with brand, reputation, delivery quality, customer satisfaction, and the list goes on.
12. RAMs are difficult to sustain.Because of all the reasons mentioned above, RAMs are difficult to sustain. It’s pretty hard to maintain a project of any kind without a plan, assigned resources, budget, goals, metrics, alignment of key stakeholders and time lines.
13. RAMS don’t force you to stop doing the things that you should stop doing. Often times RAMs are taken on because nobody on the team, including executive management has the guts to say no or stop doing something on a list that should be stopped. Usually if you were to do the proper planning for a RAM it would easily uncover that you don’t have the resources or budget to be successful. This would mean that the resources and budget will need to come from another budget (rob Peter to pay Paul). As a result this means something else will have to “not get done”. Cancelling other projects is usually avoided by the RAM lovin’ manager.
14. Working for a manager who insists you continuously implement RAMS is risky business.If you have a manager who takes on RAMs repeatedly and you repeatedly get the mess to clean up at the end, then I would look for another job or position before you are the next casualty. During my 15+ years in corporate America I saw many people lose their jobs because of RAM lovin’ managers. They may offer you a false sense of security or internal stardom in the beginning. However, your success will not last unless you deliver real results.
15. Integration brings higher return & leverage across multiple mediums.Even though it may seem more difficult if you are new to social media, marketing or business, the truth is, it isn’t. Integration across mediums, projects and plans is the best way to increase return on investment on a large scale. The more you can integrate and avoid the RAMs, the better off you will be. For a business wanting to adopt social media, be sure to focus on goals and objectives where social can have an impact. Every goal or objective is not a perfect candidate for social media or marketing. Take the time to plan and integrate for the highest results possible.
It’s that time of the year once again, when all of the kids are writing down their Christmas lists, and all of the adults are jotting down their new year’s resolutions. And when all of the social media experts and ‘thought leaders’ start churning out their predictions and prognostications for what’s coming from Facebook, Twitter and Co. in the twelve months ahead. Here is Head of Content and Social Media at Social Media TodayAndrew Hutchinsons Prediction for 2020
Facebook has just been through probably the most tumultuous 12 months in the company’s short history.
There’s always a lot going on at Facebook HQ – here’s where I expect to see Zuck and Co. place the most emphasis in 2020.
It’s all About Payments
As noted, Facebook’s still working to build a regulatory framework for its Libra cryptocurrency, and right now, with nearly all of Libra’s major backers stepping away from the project, it’s not looking great. Facebook has repeatedly insisted that the project will move forward regardless, but the signs don’t suggest, at least at this stage, that it’s going to become the transformative payment option that The Social Network had first envisioned.
But payments, and facilitating both on-platform transfers and in-stream purchases, remain a key focus for Facebook, one way or another. Libra would enable Facebook to build an internal eco-system for financial transactions, free of traditional bank fees and the like, which would give the company a better platform to build from, but even without it, Facebook is already working to facilitate the same process within its networks through WhatsApp Pay and Facebook Pay – which are both, essentially, the same thing.
Facebook launched Facebook Pay in the US last month, while it’s already working on full rollouts for WhatsApp Pay in Indonesia and India. The latter is key to Facebook’s payments mission – a core consideration in the development of Libra is that it could facilitate cheap, even free, funds transfers within Facebook, making it a better option for those looking to send money back home to family, which is a key use case in the Indian market. Once that money is being transferred within Facebook, that would make it much easier for users to start using the same for on-platform purchases too – basically, if Facebook can get more people shifting cash around within its system, it stands a much better chance of extending that behavior into easy, on-platform buying, and building a transactional eco-system inside its apps.
Even without Libra, Facebook is working towards this. Expect to see a lot more focus on simplifying in-stream payment options on Facebook and Instagram over the next twelve months, which could become a key considerations for eCommerce businesses.
Getting People to Watch
Facebook Watch, by pretty much any measure, hasn’t taken off the way that Facebook clearly would have hoped.
Sure, Watch has had some hits – some Facebook Watch originals are seeing millions of viewers, and Facebook reported back in June that 720 million people monthly, and 140 million people daily, now spend at least one minute consuming Watch content.
Those seem like okay numbers – but then again, in comparison to Facebook’s 1.6 billion daily actives overall, 140 million is only a fraction of its overall audience. With Netflix, Disney, Amazon and other OTT providers gaining traction – not to mention YouTube, which has seen significant increases in viewership on home TV sets – Facebook Watch hasn’t been able to make any real noise in the market. Or at least, not yet.
Expect Facebook to give Watch another major push in 2020, fueled in part by its new dedicated News tab (which includes original video news programming), the ongoing popularity of video content on its platforms, and its updated Portal device, which facilitates direct connection of Watch content to Home TV sets.
If Facebook can make Watch a more essential element, that will provide it with a whole range of new ad options, and increased revenue potential. It has all the building blocks in place, it just needs a few big hits, and/or functional developments to take it to the next level, and make it a more essential entertainment option.
In Awe of AR
Augmented reality has been slowly gaining momentum over the last few years, mostly lead by Snapchat and its popular AR filters. Case in point – who could forget the gender-swap Lens fad earlier this year?
Facebook, from a tech standpoint, has largely superceded Snap’s capacity on this front, but Snapchat has continued to best it on creative innovation – again, just recently, we saw the sudden rise of Snapchat’s latest age-modifying Lens which became a trending meme across various social networks.
While Facebook has the technical capacity to provide better, more immersive, more interactive AR experiences, Snapchat has generally been able to use the tech better. But that could all change in 2020 if another company can take the next key step.
Back in October, reports suggested that Apple had begun production of its Project StartBoard augmented reality glasses, with a view to launching the device in the second quarter of 2020.
Apple’s AR glasses would enable users to overlay digital effects on their real world view, with Apple potentially at an advantage in their development because the device would be smaller and lighter due to the majority of the visual processing taking place on a connected iPhone.
Snapchat has been working on developing its own AR glasses for years, but has thus far been unable to take its Spectacles to the next stage, while Facebook has also been developing AR-enabled glasses, which CEO Mark Zuckerberg says will realistically be viable in around 2022.
But Apple’s development could accelerate things significantly – and if it does, expect Facebook to push ahead with its own AR glasses, which we could, potentially, see in the latter half of 2020.
This is a big ‘maybe’, there’s a lot that needs to happen before Facebook would be in a position to move ahead. But the company has invested big in AR development, and as noted, Snap has continually beaten it with savvier moves and features. Facebook won’t want to see Apple do the same, and if Facebook is close, and has the capacity to compete, and not let Apple move in and dominate the AR space – which is a key connector to VR, Facebook’s next big investment – then it may just pull the trigger on its latest product offering.
The VR Shift
That, of course, leads into the next phase in virtual reality, where Facebook is already investing big through Oculus, and where it sees the future of social media interaction more broadly to be headed.
Oculus actually made a big advance in VR tech earlier this year with the announcement of hand-tracking, which enables people to interact in VR environments without gloves or controllers.
There’s little question over the potential of VR and where we’re headed – the question really is when it will become the must-have, the next stage where everyone will be looking to get on board.
Right now, VR offerings are fairly limited, with developers still looking for major opportunities, but that could change quickly, and with tools like hand tracking and cordless VR headsets making it easier and more affordable than ever, Facebook will continue to push its ‘VR is the next evolution of social’ messaging in 2020.
It may not reach that key plateau of consumer awareness in the next year, but you can expect VR to become a more significant consideration – and eventually, a more important marketing tool as more consumers start to buy into the next phase.
This is less of a prediction, seeing as though Facebook straight-up said back in January that it would be looking to integrate the messaging functionalities of Messenger, Instagram and WhatsApp into a single stream. But this integration will likely happen in 2020, which will bring with it two additional, functional options that could have a significant impact across its family of apps.
The first is payments. As noted in the first point above, facilitating payments within its systems will become a key focus for Facebook, and the integration of its messaging apps will play a part in expanding this functionality across its apps. You can already transfer funds in Messenger and WhatsApp, but by adding the same into Instagram, that will open up new opportunities for connection and eCommerce in the app.
The second is bots. While Facebook’s bot eco-system never really took hold, there are more than 300,000 active Messenger bots, and by connecting up its messaging back-end, Facebook could also enable bot connection within Instagram, where they could actually prove more popular.
Younger users, like those on Instagram, are more comfortable interacting and purchasing from messaging bots, and with more eCommerce and in-stream buying options emerging on Insta, the addition of bots could prove to be a beneficial, and even welcome option via Instagram Direct.
With less feed space for ads on Instagram, eCommerce will be a key focus for Facebook in monetizing the platform’s popularity. Messaging bots could be another element of this shift.
Instagram remained the trending social platform in 2019, and it looks set to maintain that momentum heading into the new year.
Instagram’s big focus this year has been on user health and wellbeing, with its eCommerce options also slowly evolving. Now with former Facebook News Feed chief Adam Mosseri at the helm, you can expect to see Instagram shift further towards monetization in 2020 – though that could also see some changes in direction to better steer and steady the app’s course.
Instagram launched Threads back in October, with the tool’s major innovation being its auto-status update to help let your closest connections know what you’re up to, even when you’re not active in the app. Threads, seemingly, provides another way for Instagram to tackle Snapchat’s core use case – but given that you can already use Direct within the main Instagram app, where you can also utilize every other Instagram function, the utility of Threads seems fairly limited.
Initial data suggests that Threads hasn’t proven as popular as Instagram’s last stand-alone messaging effort ‘Direct’, and unless Instagram does something drastic – like, say, removing messaging functionality from the main app and forcing people to download Threads (ala Facebook Messenger) – it’s difficult to see the Threads app gaining significant enough traction.
I predict that at about this time next year, we’ll be writing about the closure of the app.
The Rise of Video Chat
One of the many youth trends that Facebook has tried to tap into in recent years is the rise of group video chat, with Houseparty, from the makers of Meerkat, gaining momentum as a platform where young people could virtually hang out.
Instagram responded to this by adding single live-stream guests (via split-screen), as well group video calling in Direct – but with Houseparty being purchased by Epic Games back in June, and likely set to see a significant change in focus at some stage, there could soon be a renewed opportunity for this type of group live-stream offering. Expect Instagram to capitalize on this in 2020.
Expanding on its’ existing multi-participant video chat offerings, expect Instagram to also roll out a new, live-stream hangout process, which will facilitate four or more people within a single live-stream (note: Houseparty enables eight person streaming).
In some ways, this would run counter to Facebook recently removing its option to add friends into your Facebook Live streams, but the functionality may work better on Instagram – and maybe, by removing the option on Facebook it’ll free up more back-end capacity to facilitate the same on Insta.
Again, there does seem to be opportunity here, and it could prove to be an especially popular function on Instagram. There’s no evidence that something like this is in the works, but don’t be surprised to see a new offering of this type in the first half of 2020.
Also, similar to Facebook Watch, expect Instagram to try a new push on IGTV in 2020.
Snapchat has seen big success with its Discover shows in 2019, and while IGTV hasn’t gained the same momentum, Instagram won’t be letting Snap off the hook, in any way, without a significant fight.
We’ve already seen experiments suggesting that Instagram is looking to make IGTV appear more like Snapchat’s Discover, and even TikTok, and you can expect that Instagram will look to better promote influencer and original content on IGTV in an effort to blunt Snap’s popularity.
At present, IGTV is not a significant consideration for most marketers, but given the reach and promotional potential that Instagram has – through its own app and via parent company Facebook – it’s worth keeping tabs on IGTV developments and seeing where Insta goes with its dedicated video platform.
Twitter’s biggest shift this year has largely been in perception.
Early in the year, as part of its Q4 ’18 update, Twitter flagged a change in how it would report its active user counts moving forward – no longer would Twitter continue to share its monthly and daily active user stats, as has become the norm for social platforms. Instead, Twitter switched to a new metric, which it calls “monetizable daily active users” or “mDAU”.
“Monetizable DAU are Twitter users who log in and access Twitter on any given day through twitter.com or our Twitter applications that are able to show ads.”
In this sense, mDAU is actually a more relevant marketing and business metric, because while it may be lower than the regular MAU and DAU counts, it shows the users from which Twitter can derive actual value. That, ideally, would mean that the market would be happier with this new metric, and that Twitter could then avoid the ongoing migraines its leaders suffered every time it had to report a decline in MAU, which isn’t really a meaningful stat anyway.
And evidently, the change has paid off. Well, mostly. Twitter’s share price did decline significantly after issues were discovered with its ad tech back in October, but before that, its stock value had increased for the year, showing that the market was at least okay with its new mDAU stat.
The flow-on benefit of this is that it now enables Twitter to focus on measures which may hurt overall MAU counts – like removing bots – without fear of that impacting its stock performance. With MAU numbers less of a concern, Twitter has been able to implement new measures to clean up its platform, which we should see continue into 2020 as well.
Last month, Twitter began giving users the option to follow specific topics, as opposed to user accounts, expanding the ways in which people can use Twitter to stay in touch with the latest news and trends.
The focus here is on simplicity – if you’re a seasoned Twitter user, you may not care a heap about being able to follow topics, but newcomers often find it difficult to connect with the right people and the right accounts, in order to derive value from their tweet experience. This seeks to solve that, so while topics might not become a major thing in western nations, where Twitter is established, it could be key for users in developing markets, where the platform continues to grow.
The key to the option’s success will be relevance – Twitter’s topic listings will only be valuable so long as the people who check them out can derive value from them. If the topic lists get flooded with spam, it’ll be a waste of time. Expect Twitter to make this a focus, at least early on in the new year, as it seeks to gauge interest and measure the potential value of the option.
And here’s another place where topics could be of value – replacing Twitter’s ‘Trends for You’ listings.
The trends identified by Twitter’s algorithm for this section are often useless, or at least, lack context or reason. If Twitter’s topic listings work out, it could look to replace this section with active topics, relative to your interests (based on tweet activity). Instead of ‘Trends for You’ think: ‘Check out the latest activity in these topics’, with the listing aligned to what you tweet about or who you follow, and the relative volume of discussion happening at any given time.
Twitter has already flagged this, so it’s not so much a prediction, but it could be a big change for the platform, depending on how it’s implemented.
As noted by Twitter’s VP of Design and Research Dantley Davis in November, Twitter will be looking to add new options to limit the audience and usage of your tweets, including the capability to remove the retweet function from chosen tweets, and to restrict your tweet reach to only chosen hashtag discussions and/or to certain friends.
That could have a significant impact on how tweets are used – imagine being able to target your tweets to specific audiences, and not flooding all of your followers’ feeds with each message. That could be great for businesses who operate in different regions, as well as for people who regularly participate in Twitter chats.
It could also increase the emphasis on topics – if you could limit your tweet reach to certain hashtag discussions and/or topic groups, that could shift the focus away from individual accounts and more towards the discussions themselves – which might not be great for helping individuals build their profiles, but could be beneficial for facilitating more active discussion.
Imagine, for example, that you like John’s tweets about social media marketing, but hate his random shares about his favorite baseball team. Soon, you might be able to follow only John’s tweets on a certain subject, helping to clarify your list, and keep you zeroed-in to your key areas of interest, improving your usage of the platform.
Twitter’s video strategy has shifted a lot over the past few years. One moment it’s the key thing and Twitter’s putting all of its energy behind making live-stream broadcasts a major focus moving forward. The next, it’s pretty much gone, then the next, Twitter announces a new live-streaming deal for the 2020 Olympics.
It’s not clear what Twitter’s video content strategy will look like moving forward, but it is clear that Twitter hasn’t yet worked out how to capitalize on the fact that some 94% of people now keep a smartphone on hand while watching TV, and most of them share their thoughts on live, in-progress shows and events via tweet.
In an ideal world, Twitter would be able to integrate these behaviors in a more beneficial way, but thus far, it’s had to settle for the engagement stemming from popular TV content, while losing out on the ad revenue that can be generated from the broadcasts themselves. Twitter had hoped to morph into a mixture of both, but without the solution to such emerging, it could lose interest in trying to host video content, and invest the money it would’ve paid on broadcast rights deals into other elements.
But it won’t go that route just yet – in 2020, with the aforementioned Olympics deal in place, expect Twitter, like Facebook Watch and IGTV, to also make another push into video content, in the hopes of maximizing its existing slate and testing how it can generate more money from its original broadcasts.
In order to do this, Twitter will, however, need to give its video offerings more focus. Right now, it’s not always easy to find Twitter’s video broadcasts at any given time, and with the Olympics coming up, you can expect Twitter to put a lot of focus on building a dedicated, easy to find video space within the app, which could be the push it needs to fully squeeze out the true value from its original broadcasts.
There are currently four tabs at the bottom of your Twitter app, with a lot of white space in between:
If an extra video tab were added, I don’t think it would annoy users – and it might just be the thing that Twitter needs to push its video content that extra bit. Split the video listings in this new tab by topics (including live), showcase your top broadcasts (again, Olympics content) and see if that takes hold.
If Twitter’s going to make video work – and it’s hosting the content already – this is the sort of step it’ll need to take.
Twitter’s been testing out its new ‘conversational’ tweet features with selected users for more than a year, and we’ve not seen any of them appear in the live version as yet.
That likely suggests that they’re not proving as beneficial in testing as Twitter had hoped – though there are some very functional and interesting tools in there.
Expect to see the best of these features make it out of beta in 2020, with the larger changes likely to be left by the wayside.
They look like they could make Twitter very messy – but I do expect elements like author tags to make it through, as well as availability and status indicators, which could add to the Twitter process.
But threads – maybe not. As noted, Twitter’s been trying to make its threads work for months, and it hasn’t made the move yet. I see it being more a headache than a benefit – though Twitter did recently confirm to TechCrunch that ‘the best parts’ of its experimental Twttr app will come to the main surface in 2020.
If threads like this are rolled out, expect a lot of user backlash.
But Twitter’s actual policy documentation around this change underlines just how complex the process will actually be, and with so many potential gray areas and questionable elements, you can expect there to be a lot of discussion, and criticism, around the right way to handle political promotions.
You can also expect to see many examples of how activist groups are flaunting Twitter’s system. Make no mistake, Twitter should take a stand, this is no criticism of its decision in this respect. But in doing so, it’s opening itself up to a world of finger-pointing and accusations, which will get louder and louder as 2020 rolls on.
Twitter will learn a lot from the process, and could end up developing a more effective, foundational approach, which other platforms could follow on from. But it’s definitely not going to be a smooth ride on this front.
When Microsoft acquired LinkedIn for $26.2 billion back in 2016, one thing was clear – LinkedIn’s data banks were about to be opened up, and utilized in new ways to maximize its revenue potential.
That’s largely what we’ve seen since – with access to Microsoft’s resources, LinkedIn has continually added new ways for users to tap into its unmatched pool of professional insights, in order to better target their ads, to locate better candidates for open positions, and to advance their own careers. It hasn’t always been an obvious transition, but slowly, LinkedIn has provided new access points to help guide professional decision making. And those efforts have paid off – LinkedIn’s revenue was up 25% as per Microsoft’s most recent update.
We’ll likely see its next evolution on this front in 2020.
Once a mainstay of many social media marketing strategies, LinkedIn Groups have been something of a no-go zone for most over the past few years. Every once and a while, LinkedIn announces a groups refresh, but each of these updates, thus far, has resulted in a few tweaks, and none have addressed the real problems with spam, junk notifications, etc.
Could that be set to change in 2020?
Just last month, LinkedIn published its first transparency report, which, among other elements, showed how its automated defenses are now stopping 99.8% of known spam. There’s still a lot of junk posts on LinkedIn, so a lot of this comes down what you define as ‘spam’ in this context, but the data does suggest that LinkedIn’s processes are improving, which could have significant advantages for LinkedIn groups.
Basically, groups remains a great potential opportunity for LinkedIn, and with engagement on the platform rising, particularly interaction with feed posts, it seems logical that LinkedIn will look to give groups another push next year.
And maybe, by incorporating these improved elements, it could actually restore groups to its former glory, and make them a key consideration once again.
And while it may not seem like video is key on LinkedIn, research has also shown that LinkedIn users are 20x more likely to share a video on the platform than any other type of post. Combine that with the fact that LinkedIn members spend almost 3x more time watching video ads compared to time spent with static Sponsored Content, and it’s fairly safe to assume that LinkedIn is going to make video a key focus heading into 2020.
How will it do this?
Expect LinkedIn to improve its video discovery tools, and put more emphasis on uploaded video content as a means to share your brand story, build thought leadership and connect with your audience. LinkedIn’s content discovery features still need some work, but if it can promote more video engagement, and subsequently, more uploads, then it can look to add in new video ad options, like pre and mid-roll ads, in order to capitalize on that attention.
As a first step, expect to see LinkedIn add in new content discovery options, potentially including a new tab in the lower function bar of the app, which will help users locate more relevant content.
The Main Event
Back in October, LinkedIn launched its new events tool, which enables people and brands to create new event pages in the app.
This will be a big addition to LinkedIn – not only will events enable you to create a central organization space for professional meet-ups, but it will also provide the capacity to facilitate related discussion and engagement around that event on LinkedIn, where other professionals in your field will see it.
Expect LinkedIn to roll-out new events features, like the capacity to share live-streams from events on the event page, and the option to add separate pages for event sessions stemming from the main page, boosting interaction.
The capability to generate interest around events on LinkedIn makes perfect sense, and as the option sees more use, LinkedIn will likely look to build on its potential.
Return of the Inbot?
Back in 2016, LinkedIn outlined a coming, automated tool within your LinkedIn messaging experience called ‘inbot’, which would help you schedule meetings and find information on contacts through an automated process.
But LinkedIn’s inbot never actually arrived. Sure, it was announced in the midst of Facebook’s broader push on bots, which never really took hold, and sure, you can schedule meetings like this through other assistant tools like Siri or Cortana. But still, LinkedIn’s inbot could be valuable, with the capacity to show you more information about the people you’re meeting with, based on their LinkedIn profile and activity.
Microsoft could look to add this capability into Cortana, making it more easily accessible, but it’s something that LinkedIn may look to revisit, in some form, at some stage in 2020.
2019 feels like the year that Snapchat grew up, and finally started to conduct itself as a real business, as opposed to a rebellious, risk-taking app.
And while that revised focus hasn’t seen Snap boost its active user counts in any significant way (Snap rose from 190 million DAU in Q1 to 210 million DAU in Q3), it did see Snap improve its revenue performance, reducing costs and rationalizing its operations. Snap generated $1.18 billion in revenue in 2018, and has already brought in $1.15 billion in three quarters in 2019.
The rise of Instagram may have slowed Snap’s roll somewhat, but it’s re-grouping, and re-shaping. And it’s had some big wins to help guide its future path.
One of Snapchat’s big positives for 2019 has been the performance of its Snap Originals shows, short-form, episodic video content, which aligns with the consumption habits of younger users.
In October, Snap reported thatmore than 100 of its Discover channels are now reaching, on average, audiences “in the double-digit millions every month”, underlining the popularity and potential of Snap’s video content.
Given this, and the supplementary advertising potential that such content can provide, you can expect to see Snap make a bigger push on its original programming in 2020, as it seeks to carve its own niche within the video content sphere.
Snapchat can’t, and isn’t trying to, compete with YouTube or the rising OTT video players in the market, but its focus on a different type of video content – shorter, more succinct, aligned with its audience – could see it win out as a kind of offshoot of the broader digital video shift.
Expect Snap to announce a revamp of its Discover platform at some stage, and a new slate of coming shows, which could also, potentially, see Snap working with prominent influencers to create new types of episodic content.
It’s no secret that Snap has been working towards the next level of augmented reality engagement for some time.
Back in 2015, Snap filed a patent for an AR-enabled version of its Spectacles, which would overlay digital graphics over people’s real-world view.
Snap even bought a secretive Chinese lab, where it would be able to advance its AR plans outside the view of the western press – but manufacturing complications and technical limitations seem to have somewhat de-railed Snap’s initial AR wearable plan.
Now, Facebook is developing its own glasses, and reports have suggested that Apple is doing the same. That could see Snap lose out – but don’t be surprised if Snap ends up taking a big step in the AR realm in 2020, potentially through another iteration of Spectacles which are able to drive that type of next-level AR experience.
In order to do so, Snap could potentially look to partner with Apple, or even another player, in order to advance its AR plans. At present, Snap is in the box seat on the AR wearable front, as no one else has been able to manufacture a popular, fashionable type of AR glasses which consumers will actually buy (RIP Google Glass). Spectacles haven’t necessarily been a runaway hit, but they have sold more than 220,000 pairs of the sunglasses. And they’re still making them, Snap is still invested in the product.
Interestingly, Snapchat did also work with Apple in the development of AR features for the iPhone X, while Snap had long made iOS a key focus in the app’s development. What if Apple’s AR glasses are actually Spectacles V.4, and Snapchat’s working with the tech giant in order to take the next step?
There’s nothing to suggest such a partnership is on the cards, but for Snap to maintain its lead in the AR space, it needs to develop fully functional AR glasses. It hasn’t been able to do that alone thus far, but maybe, in partnership, it could become a reality.
Staying the Path
Really, for Snap to ultimately be successful moving forward, it needs to stay focused on what it’s doing well, and concentrate on building its community bonds.
Snapchat has succeeded thus far by:
Understanding what its audience wants, and aligning with that through its various feature updates and changes
Staying ahead of the game with innovative, creative offerings, which others might be able to match technically, but lack the same audience nous
Snapchat can’t compete with the resources of Facebook, and it won’t be able to win out in the AR stakes if, as noted, Apple releases a new form of AR-enabled glasses. But Snapchat can still stay focused on what it does well, and continue to evolve from there. While it’ll be tempting for Snap to branch out fast, and take on the other players, Snap really needs to stay the course, and keep focused on building over time, through incremental, measured improvements and updates which keep its users aligned to the app.
Snapchat doesn’t have an easy road ahead of it – and questions have already been asked over whether the app can even remain viable given its rising costs relative to its user base. But if Snap can continue to innovate, and remain in the public consciousness, while also catering to its dedicated audience, it has the potential to significantly improve its offering for advertisers, which could help it further solidify its growth path moving forward.
In this respect, while AR and Discover content will likely see changes, stability will also be key, which could mean Snapchat remains fairly steady in 2020, without any major functional announcements.
This is where things will likely be headed for all the major platforms in 2020. Yes, Pinterest will also shift further into eCommerce, and questions will also be asked of TikTok and its potential value for marketing. But these are where the biggest changes in the sector will be happening, as the social media space continues to evolve.
Facebook’s Messenger is changing and if you use chat as part of your marketing you need to be ready and make changes now to your strategy. Facebook are making these changes to improve the user experience for everyday people (protecting against spam and abuse) and drive more effective business outcomes.
This means that as an industry, we have to adapt and find better ways of connecting with our customers while staying compliant with the changing policies.
Here’s the low-down on what is changing and how you can take adopt new channels to scale your business.
Standard Messaging– Businesses will have up to 24 hours to respond to a user. Messages sent within the 24 hour window may contain promotional content. We know people expect businesses to respond quickly, and businesses that respond to users in a timely manner achieve better outcomes. We highly encourage businesses to respond to people’s messages as soon as possible. The +1 message that allowed businesses to send 1 additional message after the 24 hour window will no longer be available starting Jan 15, 2020. This change aligns with people’s expectations of faster responses from businesses.
Message Tags– Enable businesses to send important and personally relevant 1:1 updates to users outside the 24 hour Standard messaging window. We are simplifying message tags by reducing the number of tags from 17 to 4 to support certain use cases. Businesses can start using these 4 new messaging tags right away. The new message tags include a Human Agent tag (in Closed Beta) that allow businesses to manually respond to user messages within a 7 day period. Learn morehere.
Subscription messaging– Only Pages that are registered with theFacebook News Page Index (NPI)will be allowed to send non-promotional subscription messages. We highly encourage relevant pages to submit their application immediately to register with the News Page Index to allow sufficient time for review and approval before the new policies go into effect.
Sponsored messages–Sponsored messagesallow businesses to send promotional content outside the standard messaging window. Sponsored messages are subject to ads integrity controls and the auction dynamics, which work to protect the user experience and ensure the volume of promotional messages is consistent with user expectations.
New Standard Messaging
Here is an overview of the Standard Messaging policy that will be in effect from January 15, 2020.
Businesses will have up to 24 hours to respond to a user. Messages sent within the 24 hour window may contain promotional content. Users have the option to block or mute a conversation with a business at any time.
Here are examples of the user actions that open the 24 hour Standard Messaging window:
User sends a message to the Page
User clicks a call-to-action button like Get Started within a Messenger conversation
User clicks on a Click-to-Messenger ad and then starts a conversation with the Page
On August 29th, 2019 we announced updates toMessage Tagson the Messenger Platform. The newly introduced tags are now available. Thecurrent message tagswill be supported until January 15, 2020.
Message tags enable sending important and personally relevant updates to users outside the 24-hour Standard messaging window, for a set of approved use cases. For complete details on allowed use cases, see the list of supportedMessage Tags. Use of tags outside of approved use cases may result in restrictions on your ability to send messages.
New Subscription Messaging
On August 29th, 2019 we announced that, effective January 15, 2020, only Pages registered via theNews Page Index (NPI)are allowed to send subscription messages.
Subscription messages allow news publishers to send regular news updates to their subscribers in Messenger. This feature is only available for registered news Pages under theFacebook News Page Index (NPI). Registered news Pages may opt in to use the subscription messaging to send messages outside the 24-hour standard messaging window in Page settings. Pages registered with the News Page Index don’t need to apply for subscription permission.
Subscription messaging apply to news content only, and must not be used for promotional content, including but not limited to subscription offers, deals, coupons, discounts or content produced by or that promotes a third party (e.g., branded content, affiliate marketing). To send subscription messages, NPI registered pages need to use the non-promotional subscription message tag. To learn more, seesubscription messaging.
Sponsored messagesallow businesses to reengage with people who have an open conversation with their Page in Messenger. Sponsored messages can be sent outside the 24 hour standard messaging window and can include both promotional and non-promotional content. Sponsored messages are subject to the integrity controls and user caps, which work to protect the user experience and ensure the volume of promotional messages is consistent with user expectations. Sponsored messages are annotated in the conversation with the word ‘Sponsored’ above the message.
Any time a Page is restricted from sending messages for Platform Policy reasons, the page will receive an explanation of the Policy violation in an email sent to the Page Support Inbox for the app. To ask questions about a policy violation notification, respond to this email and one our our Policy team members will respond.
To access the Page Support Inbox, click ‘Page Support Inbox’ the left sidebar of your Page settings: